Refund and Return Policy
100% Satisfaction Guarantee
Try out the Paperlike for 100 days. Put it through all uses like writing, drawing or sketching, and see what kind of results you get. We’re so confident you’ll be happy using the Paperlike that we will offer you a full refund of the original purchase price for up to 100 days. Shipping costs are not applicable for refunds, meaning if you ask for a refund, we'll refund the product price, not the shipping cost.
Try out the Paperlike and see what happens for you – we think you’ll be pleasantly surprised. If you are not 100% satisfied, contact us at hello@paperlike.com to take advantage of our 100 days guarantee.
Broken/ Defective Products
If your shipment has been damaged or you're having issues with the product, please send us an email with a photo of the problem to the following email address: hello@paperlike.com
We'll send you a free replacement within the next 5 workdays.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@paperlike.com.
Shipping
To return your product, you should mail your product to Sapper, Paperlike GmbH, C/o WeWork 7te Etage, Hermannstrasse 13, 20095 Hamburg
GermanyYou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us:
Paperlike GmbH
C/o WeWork 7te Etage
Hermannstrasse 13
20095 Hamburg
Germany
hello@paperlike.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the below model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Paperlike GmbH
C/o WeWork 7te Etage
Hermannstrasse 13
20095 Hamburg
Germany
We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.