Paperlike transparency update regarding coronavirus

last update: 02.04.2020

Known delays

Countries: Italy - more info

Product Sizes: Paperlike 12.9" (2018 & 2020), Paperlike 11" (2018 & 2020) - more info

 

Dear customers,

We hope you're well. The development around Covid-19 presents us all with new challenges. Gladly, we at Paperlike are all healthy for now, and since we are a remote company, we're used to working from home and can do so without disruptions.

Originally, we had been able to promise our typical delivery times, but as we all know by now, this crisis changes day-to-day. Paperlike ships globally, and our supply chain crosses many borders. Therefore, delivery, inventory and production are or will be affected sooner or later.

What we cannot promise you:

🤷‍♂️ That shipment laws in your country won't change while your order is on its way

😶 That our supply chain is not disrupted short term

What we DO promise you

✔ We do our very best, so you get your order as fast as possible

✔ Our support team is here for you 24/7

✔ We will proactively tell you of any delay with your order

✔ To the best of our ability, you will know if your order is affected by turbulences before you buy

✔ Our Paperlike 100% satisfaction guarantee applies not just to the product, but your entire interaction with our brand. If you don't receive your delivery, we’ll give you your money back.

For most countries and most Paperlike variants it's service as usual. You can order your Paperlike and we'll ship within one working day from Germany (see usual transit times). Delivery might take a bit longer than usual since the postal services have a lot to do at the moment, and I believe we need to give the hard working delivery workers some slack.

Of course, you can order your Paperlike even if we can't ship to your country at the moment or we're out of stock with certain models. We'll ship your order first thing, as soon as your postal service operates again or we're fully stocked.

Below you find details to all known disruptions.

These are trying times and I believe the only noble reactions we as humans can have are patience, solidarity, honesty and kindness.

Stay safe, keep calm, and call your loved ones.

Sincerely,

Jan and Team Paperlike



Countries with known delivery issues

ITALY: we expect to ship all orders to Italy starting April 18th.

Paperlike variants with known delivery issues

✔ Paperlike 12.9" (2018 & 2020) 

✔ Paperlike 11" (2018 & 2020)

Expectation: shipping resumes April, 7th - 13th

Both variants are already on their way to our distribution warehouse in Germany. Currently, they're delayed because our shipping provider's shipping volume was restricted in short notice. We'll update you here and via direct emails proactively if you place an order of the affected models.