last update: 07.07.2020
Paperlike transparency update regarding coronavirus
Countries: US: free shipping resumes mid July; some other countries affected - more info
If you ordered already, you will receive an email whenever your expected delivery changes.
We hope you're well. The development around COVID-19 presents us all with new challenges. Gladly, we at Paperlike are all healthy for now, and since we are a remote company, we're used to working from home and can do so without disruption.
Initially, we had been able to promise our typical delivery times, but as we all know by now, this crisis changes day-to-day. Paperlike ships globally and our supply chain crosses many borders. We were able to get production and inventory back to normal, though delivery to several countries is still affected.
What we cannot promise you:
🤷♂️ That shipment laws in your country won't change while your order is on its way
😶 That our supply chain is not disrupted short term
What we DO promise you
✔ We do our very best, so you get your order as fast as possible
✔ Our support team is here for you 24/7
✔ We will proactively tell you of any delay with your order
✔ To the best of our ability, you will know if your order is affected by turbulences before you buy
✔ Our Paperlike 100% satisfaction guarantee applies not just to the product, but your entire interaction with our brand. If you don't receive your delivery, we'll give you your money back.
For most countries, it's service as usual. You can order your Paperlike, and we'll ship within one working day from Germany (see usual transit times). Delivery might take a bit longer than normal since the postal services have a lot to do at the moment, and I believe we need to give the hard-working delivery workers some slack.
Of course, you can order your Paperlike even if we can't ship to your country at the moment. We'll ship your order first thing, as soon as the postal service operates again.
Below you find details to all known disruptions.
These are trying times, and I believe the only noble reactions we as humans can have are patience, solidarity, honesty and kindness.
Stay safe, keep calm, and call your loved ones.
Jan and Team Paperlike
Countries with known delivery issues
As the situation changes daily, please note that this is only the availability today to the best of our knowledge.
Up-to-date List with shipping status for all countries.
Free Shipping: Free shipping to the United States resumes mid July (you can order now, we'll ship it as soon as possible). For some other countries shipping is still restricted (please see the shipping status page). (source: Deutsche Post)
Tracked Courier Shipping: Limited in some countries.